Returns Policy

Thanks for shopping at
If you are not entirely satisfied with your purchase, we’re here to help.
[email protected] or call 020 8905 2828

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
We recommend obtaining a certificate of posting.
Once we receive your item, we will inspect it and notify you that we have received your returned
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. We will refund the cost of shipping the original item unless you selected a special service, in which case standard shipping cost for your area will be refunded.
Contact Us
If you have any questions on how to return your item to us, contact us at [email protected] or call us on 020 8905 2828
Items Not Eligible
Downloaded material is not eligible for refund.
How to Return Your Item
Items should be sent to: Returns, Orange Music Electronic Co Ltd, 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA.

This returns policy does not affect your statutory rights.