1 INFORMATION ABOUT US
1.1 – We are registered in England and Wales under company number 1289884 and with our registered office at 108 Ripon Way Borehamwood Hertfordshire, WD6 2JA. Our main trading address is 108 Ripon Way Borehamwood Hertfordshire WD6 2JA.
2 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
2.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been completed. The contract between us (Contract) will only be formed when we send you the order completion email.
2.2 The Contract will relate only to those Products whose dispatch we have confirmed in the order completion notification. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate order completion notice.
3 CONSUMER RIGHTS
3.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy which can be found HERE
3.2 To cancel a Contract, you must inform us in writing and return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.
3.3 Details of this statutory right, and an explanation of how to exercise it, are provided HERE. This provision does not affect your statutory rights.
4 AVAILABILITY AND DELIVERY
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
5 PRICE AND PAYMENT
5.1 The price of any Products will be as quoted on our site, except in cases of obvious error.
5.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due at the checkout.
5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
5.4 Payment for all Products must be by the Paypal system operated by Paypal, Inc. and subject to the terms and conditions applicable to the use of the Paypal system as set out by Paypal, Inc. save where expressly varied in these terms and conditions.
6 OUR REFUNDS POLICY
6.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.
6.2 Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
6.3 Products returned by you within the fourteen-day cooling-off period as detailed in paragraph 3.1 will be refunded in full, including the standard cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
7 OUR LIABILITY
7.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
7.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
8 IMPORT DUTY
8.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
8.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
9 OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
9.1 We have the right to revise and amend these terms and conditions from time to time.
9.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
10 LAW AND JURISDICTION
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to jurisdiction of the courts of England and Wales.
Currently in the UK, we facilitate our deliveries using either Royal Mail or a courier service such as TNT. Both offer a very similar rate regarding pricing.
We aim to ship out orders as fast as we can, this is usually within three working days however sometimes this may be up to 5 working days. Orders made on a Saturday and Sunday or Bank Holiday will be processed and looked at on the following working day.
Please allow up to 14 days to receive your order. Usually delivery will be within 2-3 days from the time of notice of completion. However due to the nature of the postal services, delays may occur.
Products purchased for delivery abroad will occur a higher postage rate. This is due to the actual postal rates being a lot higher for parcels. We have searched around for the cheapest available pricing to get the products to you. Please check the cost of the delivery before completing your purchase.
Currently we use Royal Mail to facilitate all our European deliveries. Please allow up to 14 days to receive your order.
Calculating Your Postage Costs
We recommend that you calculate your postage costs when at the checkout stage to check you are happy with the total cost of your order before continuing with your purchase.
In the event of not receiving your products and after allowing a reasonable amount of time to receive them, please contact us either using our contact form or by directly emailing [email protected]. One of our customer services team will contact you in regards to this and try to resolve any issues you may have.